Job Description
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: Bachelor's degree
- Experience: 3 years to less than 5 years
- Willing to relocate
- Help desk
- Consulting firm
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Advise clients on advertising or sales promotion strategies
- Answer written and oral inquiries
- Networking software
- Networking hardware
- Networking security
- Extranet
- Internet
- Desktop applications
- File management software
- Word processing software
- C#
- JavaScript
- SQL
- Spreadsheet
- MS Excel
- MS PowerPoint
- MS Word
- MS Outlook
- Willing to travel
- Valid driver's licence
- Fast-paced environment
- Work under pressure
- Attention to detail
- Overtime required
- Client focus
- Efficient interpersonal skills
- Initiative
- Judgement
- Organized
- Team player
- Flexibility
- Are you willing to relocate for this position?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
- Remote work available
- Dental plan
- Health care plan
- Mileage paid
- Life insurance
- Registered Retirement Savings Plan (RRSP)
- Travel insurance