Role: Student Services Coordinator (Portuguese Speaking)
Reporting to: Student Services Manager
Location: 555 Richards Street, Vancouver or other nearby campuses

Overview of role

The Student Services Coordinator is an integral member of the student services team, providing administrative and advising support to current and future students. The Student Services Coordinator is responsible for a range of administrative tasks associated with the smooth and successful running of both ILSC Vancouver and Greystone College Vancouver. These administrative tasks include, but are not limited to, creating various reports, preparing transcripts, coordinating graduation, collaborating with internal teams to support on finance and accounting tasks, answering phones, etc. In addition to administrative functions, the Student Services Coordinator completes advising tasks, supporting students with enrolments, guidance on their study plans, and supporting on any questions or concerns they may have. With the many changes and innovations in ILSC and Greystone College (GSC), the role will require someone who is adaptable and comfortable working across different areas of the school. In addition to possessing these skills, a successful candidate for this role will be a strong communicator with excellent organizational skills and the ability to multitask.

The Student Services Coordinator is a full-time, salary position with 37.5 hours of work per week.

Job Duties

Administration Assistance:

• Manages ILSC and Greystone College administrative email accounts
  
• Provides front desk student/customer support and answers phones
  
• Ensures excellent customer service
• Sorts through mail and packages received
  
• Receives and tracks payments
  
• Responsible for working with internal and external teams to oversee facility maintenance
  
• Responsible for either opening or closing the campuses
  
• Completes a broad range of database related tasks, including the allocation of students into classes.
  
• Oversees creation, management and updating of all documents for ILSC and Greystone College including: school contracts, student intake reports
  
• Supports on student graduation including the preparation of graduation reports, coordination of the graduation event and creation/distribution of diplomas and transcripts
  
• Responsible for connecting with Senior Management to check compliance related to admin, such as contracts, school policies, procedures, enrollment documentation, academic files, etc.
  
• Follows up with student Study Permits (ILSC & GSC) and Work Permits (GSC)
  
• Collaborate with registration team regarding pending students
  
• Supporting the accounting and finance team through scanning invoices, collecting payments and coordinating required documents/procedures related to tax season
  
• Assisting School Director and other department managers with assigned tasks and projects
  
• Other administration duties/tasks as required
  
  

Student Advising:

• Providing advising assistance to students on their study plans, and extending to ILSC, GSC or partner programs
  
• Assisting current students with any questions or issues they have on non‐academic areas
  
• Assisting with enrolling students into a new program or an extension
  
• Assisting with liaising with agents in assigned agents/partners on student matters

Essential Qualifications, Skills, and Attributes:

• Bilingual/Native Fluency – English & Portuguese
  
• Strong communication skills
  
• Ability to multitask with strong attention to detail
  
• Excellent organizational and computer skills
  
• Proactive with strong problem solving and critical thinking skills
  
• Collaborative and adaptable
  
• A self‐starter who works well individually and in groups
  
  

Education and Experience Required:

• Post‐secondary education preferred
• Experience in student services/administration, preferably in an international environment
  
  

About ILSC

A world leader in language education & vocational training, ILSC Education Group, which opened its first language school in Vancouver, Canada in 1991 and Greystone College in 2002, offers life-changing educational experiences in Canada, Australia, and India, some of the world’s most attractive and popular English-speaking work and study destinations. Since opening its first school in Vancouver, BC, Canada, ILSC has become a world leader in language and career training and has grown to include 8 incredible locations around the world, in Vancouver, Toronto and Montréal, Canada; New Delhi, India; and Brisbane, Sydney, Melbourne, and Adelaide, Australia.

In early 2022, ILSC Education Group joined forces with ELS Education Services, bringing together over 100 years of combined experience delivering life-changing learning experiences to international students. Since 1961, when ELS Educational Services opened its first school in Washington DC, ELS has developed a global reputation for delivering top-quality English language programs. ELS now has the most extensive network of on-campus English language programs and University partners, across the USA.

Our mission is to provide our global community with transformative learning, living and work experiences by offering the finest language, career and higher education programs.

Our Core Values

• PASSION: To enrich & transform people’s lives

• INNOVATION: To evolve through creativity & diversity

• RESPECT: To treat everyone with compassion & dignity

• COLLABORATION: To build community & achieve more together

• INTEGRITY: To act responsibly & ethically in everything we do

In accordance with ILSC’s Accessibility policy, ILSC is committed to providing a barrier-free environment.