About this opportunity

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

This role is responsible for designing, managing, and supporting various network and voice technologies as well as external service providers to ensure that optimized, secure and reliable Network Infrastructure services are available to meet Meridian’s needs today and it is positioned for future direction.

This role requires the ability to work in a fast-paced often changing environment, and a varied network engineering skillset.

Is this role right for you? In this role, you will:

Management and Decision Making

• Responsible for the Network design/implementation/support of all Meridian locations
• Define and execute maintenance plans as part of IT’s preventive strategy for the stability and reliability of our Infrastructure
• Deploy networking solutions by using the Azure Portal and other methods, including PowerShell, Azure Command-Line Interface (CLI), and Azure Resource Manager templates (ARM templates)

• Develop and test new network architecture in response to business-driven requests for additional functionality

• Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with other specialists on network optimization
• Securing network systems by establishing and enforcing policies, and defining and monitoring access

• Maintain production support processes to ensure that teams are following documented processes to resolve issues

• Reporting network operational status by gathering and prioritizing information and managing projects
• Configuration and administration of routing and switching equipment, hosted IP voice services, firewalls, SD-WAN solutions, load balancers and branch WiFi in line with IT security policies
• Assist in building and maintaining standard operating procedures for all assigned technologies

Service

• Communicate issues in a timely manner and propose effective solutions to management with regards to 3rd level technology incidents (including research, analysis, and troubleshooting of a variety of undefined problems)

• Engage with vendors to isolate and troubleshoot networking issues, identify root cause and apply a permanent fix

• Assist in identifying and escalating performance issues, and make recommendations on ensuring the existing infrastructure environment operates in accordance with our SLA’s
• Coordinate with team members to plan and execute assigned tasks and initiatives, determining timelines to best fit business requirements
• Key Relationships for this role are with the following groups: Tier 1 (Service Desk), Tier 2 (Client Services), Infrastructure & Cloud Operations, Information Security and Solutions Development
• Initiates opportunities for collaboration and maintains productive relationships within the team and with the business to achieve shared goals
• Work on multiple projects simultaneously, ensuring that the infrastructure technology being implemented is compatible with current standards and aligned with future goals
• Other duties as assigned

Communications

• Provide expert advice on technology operational issues and concerns, and represent team as requested

• Stay connected with other teams to understand impacts of their changes, align on timing, and ensure adequate support
• Liaising with project management teams, third-line infrastructure and Information Security specialists and service desk on a regular basis

• Assist in estimating time and resources for projects
• Prepare ad hoc reports as required

Impact

• Assist with managing a complex multi-vendor technology infrastructure environment at data centers and head offices
• Assist in assessing resource requirements on corporate projects as required
• Provide input into and develop project plans as required.
• Due to 24/7 demand for availability of infrastructure an on-call support rotation is in place resulting in frequent requirement for unsocial hours

We’d Love to Work with You If You Have the following skills and abilities:

• Professional who has the subject-matter expertise in network and voice technologies and experience to be an effective internal consultant
• Expertise on LAN, WAN, VXLAN, WLAN built on Cisco network infrastructure
• Expertise in planning, implementing, and maintaining Azure networking solutions, including hybrid networking, connectivity, routing, security, and private access to Azure services
• Detail IP routing knowledge (OSPF, BGP, MPLS based IP VPN’s)
• Experience with Network Load Balancers and SD-WAN solutions
• Knowledge and hands on expertise on PaloAlto firewalls and Zero Trust Networking
• Detail knowledge of Windows Networking Services (DNS, DHCP, DFSR)
• Voice technologies: SIP, H323, SCCP, RTP protocols
• Voice codecs e.g. G711/G729
• CISCO IOS hands on expertise
• Virtual Server Technologies Expertise
• Active Directory
• Microsoft Windows server 2012\2016\2019
• SIP Trunking and Configuration
• Experience with Infrastructure monitoring and alerting software such as Solarwinds and System Center Operations Manager