William Thomas Digital is building Canada's leading Digital Messaging and CRM consultancy. We help organizations and agency partners of all sizes to communicate relevant and personalized messaging to their customers through Email, Mobile Push, SMS, Social, Web, Marketing Automation and Chat.

We are currently seeking a Senior Digital Project Manager (CRM) to direct, plan and execute digital projects, ranging from implementations to automations to ongoing campaigns. As Senior Digital Project Manager (CRM), you will be a key point of contact for our clients and lead a cross-functional team of subject matter experts ensuring that we deliver exceptional work to our clients, on time and on budget.

Key Responsibilities

• Manage complex digital/CRM projects with minimal managerial oversight
• Structure and manage project timelines, and track deliverables efficiently and effectively
• Maintain efficient project structure to ensure maximum performance
• Identify risks, mitigation strategies and dependencies. Propose solutions to address identified risks and ensure escalations are raised appropriately
• Effectively communicate with client teams and program leadership regarding project timelines and updates, new client requests, and change requests
• Manage peer-level client relationships as the primary client contact for all project inquiries and needs
• Contribute to an environment that fosters innovation, problem solving and knowledge sharing

Skills and Experience

• 7+ years of project management experience in a digital agency plus a PMP Certification would be ideal
• Experience with Salesforce Marketing Cloud, Adobe Campaign, Responsys or similar platform nice to have; Marketing Platform implementation experience preferred
• Strong ability to understand technical concepts and development process
• Strong analytical, organizational, and time management skills as well as an attention to detail
• Excellent communication skills. Ability to interpret Client needs and transcribe those for the Delivery team
• Strong interpersonal skills, with the ability to communicate concepts to a technical and non-technical audience
• Experience working in a fast-paced environment juggling multiple deliverables and tight timelines
• Familiarity with quality assurance (QA) protocols and ownership of QA sign-off for all deliverables

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). We will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.