Title: Manager, Experience

Location: 3203 93rd Street NW, Edmonton

At serviceQ, our people make the difference. We offer an exciting place to build your career with competitive compensation and benefit packages, company matching RRSP/DPSP program, employee home purchase program and employee discounts.

Job Overview

Reporting to the Vice-President, serviceQ as the Manager, Experience you lead and oversee the delivery of the homeowner experience. You are the intermediary between homeowners and internal related parties to facilitate the delivery of post-occupancy services.

Your day-to-day responsibilities will include:

• Leading, supervising and developing the Customer Experience Team while promoting a collaborative atmosphere.
• Managing staffing, administration, budgets and customer satisfaction surveys.
• Implementing standard Homeowner Experience processes.
• Completing and maintaining homeowner documentation, check-ins, registrations, action plans, warranty manuals and online portal.
• Complying with Qualico’s Safety Program and any relevant regulations.

As our ideal candidate, you are…

• A strong communicator; you clearly express your thoughts in conversation as well as write and present in a persuasive and influencing manner.
• An active listener; you seek to understand and listen to others in a non-judgmental way.
• A creative problem solver; you think outside the box for solutions without fear of failure.
• A leader; you attract, retain, develop or improve the skills of others through effective coaching and guidance.

Essential Requirements

• High School Diploma, or equivalent.
• Minimum 5 years of new home sales, hospitality concierge or management experience.
• Certification/Completion of Customer Service Training.
• Valid driver’s licence and access to a reliable vehicle.
• Satisfactory verification of criminal record check.
• Proficient in Microsoft Office Programs (Outlook, Word, Excel, Teams, SharePoint and PowerPoint) and construction management software (NewStar, BuilderGO, etc.).

Preferred Requirements

• Degree/Diploma in Commerce, Sales and Marketing, or equivalent is an asset.
• Residential construction or warranty experience is preferred.

What We Value

• Creating trusting and successful working relationships.
• Taking responsibility for the outcome of decisions and actions.
• Cooperating with team members in an open, supportive, and respectful manner.
• Setting clear, measurable and achievable goals.
• Staying current with technical job skills.

Working Conditions

You primarily work in an office setting during regular business hours. Travel to customer sites is required on a frequent basis. Overtime may occasionally be required.

About Us

Qualico is a fully integrated real estate development company with offices in Winnipeg, Calgary, Edmonton, Vancouver, Regina, Saskatoon, Austin and Dallas-Fort Worth, Texas.

Since its inception in 1951, the company’s activities span the entire real estate spectrum and include residential land acquisition and development, single-family and multi-family home divisions, commercial and industrial development, property management, concrete ready mix, building supply and manufacturing divisions. To learn more, click here.

serviceQ is a new concept in post-occupancy service that helps protect your most important investment, your new home. serviceQ is dedicated to delivering on that commitment and are devoted to a distinctly exceptional service experience.

Qualico welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Candidates being considered will be contacted. We thank you for your interest. Join our Talent Community to stay up to date on job opportunities and to find out why we have the best reasons to come to work every day.

Closing Date: May 23, 2023