Job Description
The Role:
BLS International Services is hiring candidates for Submission- Officer.
This is an excellent opportunity for anyone looking to build a career in government to citizen services. In a nutshell, this is a front-office Customer Service and data entry position with high attention to detail and the ability to work in a fast-paced environment.
Your Responsibilities will include:
- Client facing – answering queries, advising applicants, managing disputes
- Customer Service –attending phone calls/emails
- Collection of visa applications & document scrutiny for visa processing, attestation & legalization services
- Biometrics capture (Photo & Fingerprints)
- Cash collection & POS entry
- Data Entry with 100% Accuracy - complete the application life cycle in system
- Provide applicants with information on all Value-added services
- Admin duties: photocopying/scanning/filing/inventory
- Complete the delivery of passport to applicant via courier or pick-up
- Other duties as assigned
- Must be authorized to work in the US
- Office Hours: Mon - Fri, 9.00 am - 5.00 pm (Additional/less hours as per business needs)
Ideal Profile
Skills Required:
- Excellent communication skills in English, Spanish will be an assets
- Minimum Education: Associates Degree or Bachelors
- Computer savvy with working experience of Microsoft Office Suits.
- Hands on experience in updating/creating reports
- High level of attention to detail under stringent timelines
- Flexible with work hours (Day shift only)
- Must be willing to produce background verification check upon hire.
What's on Offer?
- Great Opportunity
- All Full-Time staff receive 10 days Paid Time off after 6 months of probation, Paid Federal/State/Consulate Holidays
· BLS International Services Ltd. is a Passport and Visa service provider for governments and diplomatic missions worldwide and is amongst the top three global players in this domain. With over 16 years of experience, BLS serves 46 client governments in over 66 countries and has processed over 52 million applications till date. The company has a robust strength of over 15,000 employees and associates who operate from more than 12,000 centers globally.
· BLS International is a preferred partner for Embassies and Governments across the world, having an impeccable reputation for setting benchmarks in the domain of visa, passport, consular, e-governance, attestation, biometric, e-visa and retail services.
Job Type: Full-time
Salary: From $15.50 per hour
Schedule:
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)
Work Location: In person