Job Description

HiTeck Medical Instruments, a leading provider of medical equipment and supplies, is seeking an experienced, highly organized, and detail-oriented Operations and Customer Support Specialist to join our growing team. The successful candidate will be responsible for managing a wide array of tasks, including order fulfillment, data entry, customer service, CRM management, and general office support. Our ideal candidate is proactive, efficient, and possesses excellent communication skills. We offer a flexible work schedule, competitive benefits, and a positive work environment.

Responsibilities:

• Efficiently manage and process customer orders, ensuring timely and accurate delivery
• Diligently pick, pack, and dispatch orders in adherence to our quality control procedures and guidelines
• Conduct data entry tasks, maintaining up-to-date and accurate records in our Zoho CRM database
• Address customer inquiries, concerns, and complaints through phone, email, and chat, while providing exceptional customer service and fostering positive customer relationships
• Collaborate with team members to identify, address, and resolve any challenges that may arise in the order fulfillment process
• Maintain a clean, organized, and efficient office environment
• Provide support in various day-to-day tasks, including filing, scheduling, inventory management, and other administrative duties as needed

Requirements:

• High school diploma or equivalent; higher education is a plus
• A minimum of 2 years of experience in a similar role, preferably in the medical equipment or supplies industry
• Proficiency in Zoho CRM or comparable CRM software
• Excellent organizational and multitasking skills, with the ability to prioritize and manage time effectively
• Strong verbal and written communication skills, with an emphasis on professionalism and attention to detail
• Commitment to maintaining a high level of accuracy and quality in all tasks
• Ability to work both independently and collaboratively within a team setting
• Proven problem-solving skills and adaptability in a fast-paced work environment

Benefits:

• Competitive salary and benefits package
• Flexible work schedule, accommodating personal and family commitments
• Positive, supportive, and collaborative work environment
• Opportunities for professional growth and development

To apply, please submit your resume, a detailed cover letter outlining your relevant experience and qualifications, and any additional supporting documents. We look forward to reviewing your application and exploring the possibility of you joining the HiTeck Medical Instruments team.

Job Type: Full-time

Salary: From $16.00 per hour

Benefits:

• Casual dress
• Company events
• Discounted or free food
• Flexible schedule
• On-site parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Mississauga, ON L4Z 3K5: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: One location

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