About Thentia

Thentia is a fast-growing, venture capital-backed software as a service (SaaS) company that is emerging as a world leader in government technology with a platform that is transforming and modernizing how regulatory organizations are conducting business. As a company of builders, thinkers, and owners, Thentia gives employees the opportunity to create amazing solutions, showcase their talents, and benefit from our shared success as we scale up in the U.S., Canadian, and global markets. Our solutions directly impact public trust and regulatory integrity, helping regulators and agencies meet 21st century standards by leveraging predictive analytics, Big Data, AI, and other innovative capabilities. Internally, our culture fosters collaboration, inclusivity, intellectual curiosity, and professional development. We lead by our values of customer focus, integrity, accountability, adaptability, achievement, purpose, teamwork, and authoritativeness.

About The Role

Reporting to our Chief Operating Officer, the Information Technology Manager will be responsible for overseeing the management of all corporate IT activities as well as resolving escalated issues, emphasizing exceptional relationship building skills with both internal customers and external vendors. The Information Technology Manager will also be responsisble for providing strong corporate leadership and strategic direction to contribute to Thentia’s success.

Responsibilities

• Plan and implement additions, deletions and major modifications to support infrastructure company‐wide, in coordination with the Chief Operating Officer

• Assist with the implementation of network security at the corporate level
• Plan and anticipate for future network needs while identifying proactive solutions
• Oversee the planning and management of the company’s mobility and telephone system in coordination with the BUS
• Manage and oversee all IT-related purchasing and budgeting usage while collaborating with the Chief Operating Officer and Accounts Payable to align with corporate budgets
• Ensure the department is kept well informed of any chances or high impact events within the organization

• Effectively communicate relevant IT information and insights to the Senior Leadership team as well as lend expertise to internal teams
• Manage difficult personnel situations directly through appropriate discretion, collaboration with HR and respect to the individual
• Action staff coordination to ensure new operational plans, policies, procedures, and transition/migration plans are consistent with overall company goals and objectives
• Manage IT staffing and budgeting projections on a company-wide basis
• Enforce and communicate standard company policies and procedures

• Additional duties and projects as assigned

Qualifications

• 10+ years of experience in Information Technology within a distributed environment, with a minimum of 5 years in people leadership
• Exceptional skill, understanding and expertise in basic network, hardware management, software installation and configuration

• Strong interpersonal and communication skills with proven success advising senior/executive leadership
• Excellent interpersonal and relationship building skills collaborating with internal customers as well as external vendors
• Highly detail-oriented and well organized with the ability to work without supervision

We’re proud to be ‘Great Place to Work’ certified in the U.S. and Canada. Nearly 90% of our employees have participated and nearly 9 out of 10 employees overall agreed that Thentia is a ‘great place to work’.

We are a hybrid workplace: At Thentia, we've adopted a hybrid work model with 3 days a week in office and 2 days at your discretion. As a company, hybrid collaboration is key to our success because:

• It’s noticeably and positively different when we have people together
• Being all remote is pretty impersonal and can be isolating

• Serendipitous interactions can spark new big ideas and innovation
• Problem solving and sharing ideas in real time moves us forward faster
• Cross group collaboration makes us stronger
• Having fun, together helps us win together
• Best of all…feeling the energy in the room around ideas and wins is incredible!

Compensation

Thentia provides employees with a competitive base salary along with:

• Full Health Insurance coverage (programs vary for each country)
• Flexible paid-time-off, including vacation and wellbeing days, and volunteer days

• Parental Leave
• Year-end bonus potential (for eligible roles)
• Professional development & training, including Udemy Business

Our Commitment

Thentia is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We are building products for a diverse world and are committed to building and fostering an environment where our employees feel included, valued, and heard, which enables us to make commerce better for everyone. We strongly encourage applications from racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, provincial, or local laws in the regions we operate. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, or internships.

We thank all applicants in advance for applying. Only individuals selected for interviews will be contacted.

Staffing Firms: Thentia does not accept unsolicited submissions. All firms must have valid agreements in place