What an exciting time to weave a new fabric into the vibrant neighbourhood of downtown Toronto!
Say hello to Canopy by Hilton Toronto Yorkville! Canada’s
first
Canopy by Hilton.
Canopy by Hilton, Hilton's first lifestyle brand, is a place in the neighbourhood to relax and recharge, offering simple guest-directed service, comfortable spaces, and thoughtfully local choices.
Culture is key at Canopy, with team members known as
“friendly enthusiasts
,” that engage guests, always going above and beyond, to make stays memorable and thoughtful. Relationships with area partners showcase Canopy’s expertise in local know-how, crafting unique experiences tailored for every guest.
Attention to detail and an energetic environment ensures Canopy’s
“Positively Yours” service culture is a kept Brand promise, delivering a consistent
“Positive Stay,” where memories are made, and comfort is guaranteed.
Canopy by Hilton Toronto Yorkville is a
184-room hotel with a restaurant, street-level café, and over 3500 sq ft of meeting space, located in one of the most exclusive and sought-after areas of downtown Toronto, Canada.
Position Title: Food and Drink Supervisor Enthusiast/Food and Beverage Supervisor
Reports To: Lead Food and Drink Enthusiast
Assists in the management of the food and beverage outlet to ensure that quality and service standards are met and maximize food and beverage profits.
Duties and Responsibilities
- Train and schedule employees to ensure proper coverage. Monitor performance and recommend corrective action. Alert management of potentially serious issues.
- Respond promptly and professionally to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines to ensure total guest satisfaction.
- Ensures food on the buffet or the from the kitchen has a good presentation.
- Supervises activity in outlets including restaurant, bar, and room service to ensure smooth operation and guest satisfaction.
- Inspect the restaurant daily to ensure high-quality food and food presentation and cleanliness.
- Conduct pre-shift meetings to inform staff of daily events. Review daily specials.
- Ensure side work duties are complete and tables are set before, during and after operating hours.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- May routinely greet guests, serve food and beverage, take reservations, and maintain reservations book if applicable.
- Always provides a professional image through appearance and dress.
- Follows company policies and procedures.
- Assist the banquet department as needed.
- Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS
- High school diploma or equivalent and one year of food service experience in a full-service restaurant or similar setting. Some college or supervisory experience is preferred.
- This job requires the ability to perform the following:
- Carrying or lifting items weighing up to 50 pounds
- Remain stationary for extended periods.
- Moving about the outlet(s)
- Handling food objects and products
- Bending, stooping, kneeling.
- Follow safe work procedures as outlined in Departmental Policy and Procedures manuals, including the use of personal protective equipment.
- Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health and Safety Act and Ministry of Labor.
- Report all injuries or illnesses to a supervisor or manager immediately.
Participate in the Joint Health and Safety Committee by bringing health and safety concerns or issues to the attention of the committee.
About Hilton:
One of the world’s largest, fastest-growing hospitality companies representing
18 Brands,
122 countries and territories and more than
6,800 properties worldwide…and counting!
Hilton’s
vision is to fill the earth with the light and warmth of hospitality.
Recognized for a culture of belonging:
Ranked #1 on the 2021 DiversityInc’s Hall of Fame list of Top 50 Companies for Diversity
Fortune 2022 World's Most Admired Companies
Ranked #7 in Canada on Great Place to Work
2022 World’s Most Valuable Hotel Brand, Brand Finance Global 500
2022 Best Workplaces for Women
2021 Forbes, Best Employers for New Graduates
2019 Pinnacle Award, Company of the Year – Hilton Canada
Since being founded in 1919, Hilton has been a leader in the hospitality industry and remains a beacon of innovation, quality, and success. This continued leadership is the result of Team Members staying true to the brand’s Vision, Mission, and Values.
Specifically, we look for team members who demonstrate these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and our communities.
Teamwork
- We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline.
Brighter Together. We are Hilton. We are Hospitality.
About Easton’s: The Easton’s Group of Hotels has grown into a major force in the hospitality and service industry across Canada Its flagship hotels include industry–renowned brands such as Marriott/Starwood, Hilton and IHG. With a dynamic leadership team and an abiding passion for excellence, the company is aggressively expanding to new locations with diverse offerings for demanding business and leisure travellers.
In the highly competitive hotel industry, Easton’s Group’s core advantages are prime locations, premium quality, and superb service. Every Easton’s Group hotel is located to cater to the needs of its clientele while being on the cutting edge of offering the best advantages to its guests. Whether it’s the downtown Toronto hotels that are just steps to major offices, banks, subways, theatre and cultural hotspos, or the Vaughan properties that are close to the area’s main tourist attractions like Canada’s Wonderland or Vaughan Mills Shopping Centre.