GD Energy Products – New Name, Same Legacy

The company you have known as Gardner Denver High Pressure Solutions has a new name – GD Energy Products. Now for more than 160 years, we have made it our business to lead the industry with unmatched products and services; and I can promise that while our identity may change, deep down, who we are as a company never will.

GD Energy Products is looking for a Customer Service Technician to work in Grande Prairie, Alberta.

When joining GD Energy Products, you will be eligible for many of our competitive benefits, including: vacation, paid holidays, sick days, full medical/dental/vision benefits, short/long term disability, maternity/paternity leave and many more!

Job Summary:

Reporting to the Customer Service Manager; this role manages order entry, screening international customers and working international backlog, international shipping. Will be responsible for pro-actively following up with backorders.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Enter customer quotes sales orders and maintain backlog within SAP.
• Responds to customer questions on order status, discrepancies in billing or delivery, and recommends or determines appropriate corrective action.
• Responsible to maintain strict discipline while operating in SAP
• Service international sales team and international customers.
• Works with multiple departments to ensure world class customer service.
• Updates and enters quotes, orders, etc. in system. May investigate or identify part availability, production delays, or transportation delays or other potential complications to an order and communicates this information to international sales team and customers.

• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent communication skills including active listening.
• SAP experience strongly preferred.
• Microsoft Office Suite (Word, Excel, PowerPoint) experience required.
• Must have a positive and team first attitude.
• Willingness to go above and beyond expectations.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Education and Experience:

• High school diploma or equivalent with minimum 4 years Customer Service experience or;
• Bachelor’s degree with at least one year of Customer Service experience.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

GD Energy Products is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to race, color, religion, creed, age, sex, sexual orientation, gender identity, pregnancy, national origin, disability or protected veteran status, as well as any other characteristic protected by applicable law, regulation or local ordinance. For more information about your rights under the law, see http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf