Job Description

Company Overview:

The Dynamic Neural Retraining System™ (DNRS) is a growing alternative health care company that provides practical tools to rewire brain function and transform health. Our clients are individuals suffering from a variety of chronic illnesses and conditions. Through our neuro-rehabilitation program, based on the science of neuroplasticity, we are in the business of transforming lives. We pride ourselves in delivering innovative health solutions and compassionate customer service. Our team consists of forward-thinking, positive team players. We have an international outreach with headquarters in Victoria and contractors throughout North America, Europe and clients in over 70 countries.

We are an inspiring group with strong values rooted in environmental awareness, brain health, education, research, and helping people to transform their health and reclaim their lives.

Position Description:

The Client Services Representative communicates with our clients by phone and email to resolve issues and provide support, develops trusting relationships with internal and external stakeholders, and helps to improve systems and procedures.

Responsibilities:

· Develop and maintain strong and lasting relationships with DNRS clients.

· Uses compassion and professionalism with both written and verbal communication with DNRS clients and staff.

· Handles questions and concerns with efficiency and professionalism.

· Demonstrate an in-depth knowledge of all DNRS products.

· Troubleshoot basic client issues.

· Answer the general business phone line and email account in a timely manner, using a professional and courteous tone at all times.

· Provide up-to-date and accurate information to clients.

· Attract potential customers by suggesting information about other DNRS products and support services.

· Manage customer shipping inquiries.

· Update Client Services Resources as required.

· Bring client issues and feedback to management.

· Assist with onboarding of new team members, as needed.

· Contribute to a healthy and respectful work environment, which involves teamwork and communication.

· Attend weekly Staff Meetings and monthly department meetings

· Other tasks and projects as assigned

Core Competencies:

Time-Management: Organized, prioritizes time effectively, multi-tasks to manage competing tasks and deadlines, remains focused and achieves goals.

Critical Thinking: Notices and predicts problems and solutions, considers all sides of a problem, gathers information and analyzes facts to develop understanding, assesses all possible solutions.

Communication: Shows active listening, communicates effectively in writing and verbally, conveys messages and intentions clearly, picks up on nonverbal cues, adapts communication style to different audiences, shows empathy and respect in communication.

Attention to Detail: Demonstrates thoroughness and concern for all areas involved, double checks work for accuracy, monitors the details and quality of work, produces consistent and accurate work, follows all policies and procedures.

Relationship Building: Establishes and maintains relationships, develops rapport with clients, demonstrates strong interpersonal skills, works collaboratively as part of a team, values diversity and inclusion.

Required Skills, Knowledge and Abilities:

- Experienced in handling a wide range of administrative and customer service-related tasks.

- Proficient in Microsoft Office with the ability to learn new systems easily, such as scheduling software and CRM database.

- Excellent English communication skills, both written and verbal.

- Is a critical thinker! Understands and addresses situations based on resources to develop effective solutions.

- Self-motivated, able to work independently and take initiative.

- Forward-thinking, adaptable, and able to thrive in a dynamic, fast-paced environment.

- Strong organizational skills and ability to prioritize competing deadlines. Collaborative team player with the ability to build strong relationships

- Strong attention to detail and good judgement

- Passion for health and wellness

Qualifications:

· A minimum of 2 years of Customer Services experience

· Post-secondary education preferred

Working Conditions:

This position is required to be available and at their work computer during scheduled work hours and is in consistent communication with the rest of the team, throughout the day.

Please submit both your resume by the application deadline. Only short listed candidates will be contacted.

Job Types: Full-time, Permanent

Salary: $18.00-$20.00 per hour

Benefits:

• Casual dress
• Dental care
• Extended health care
• Paid time off
• Tuition reimbursement
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Supplemental pay types:

• Overtime pay

Education:

• Secondary School (preferred)

Experience:

• customer service: 2 years (required)

Language:

• English (required)

Work Location: Remote

Application deadline: 2023-05-04

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