We currently have a Regular Full-Time opportunity for a Manager, Ambulatory Patient Appointments in the Odette Cancer Centre located at our Bayview Campus.

Summary of Duties

Reporting to the Director of Operations: Oncology, the successful candidate will be responsible for:

• Supervise, manage, and delegate work of staff within the New Patient Bookings, Unit Coordinators, and Main Receptionist services.
• Work with Program Heads and Physicians to understand, predict and respond to needs for program services. Manage and expedite resolution of any employee relation problems between Physicians and staff.
• Responsible for the recruitment and retention processes of staff.
• Manage and oversee retention initiatives of current staff through continuous formal and informal evaluation.
• Manage staff scheduling and ensure appropriate resources for functions.
• Implement policies, practices, and procedures consistent with the goals and objectives of the program and Centre. Develop and implement work standards and performance targets. Direct the collection, analysis and interpretation of information in order to monitor and evaluate performance objectives.
• Oversee staff training and skill development as necessary to ensure maximum program effectiveness and in accordance with SHSC policies and procedures.
• Develop and maintain accurate staff records, such as attendance, performance evaluation (both formal and informal evaluation), sick leave, vacation and management of employee and labour relation issues.
• Responsible for budget and oversees the process and facilitation of 66 employees are responsible for the booking of all appointments for outpatient cancer patients through their cycle of treatment.

Qualifications/Skills:

• 4 year Undergraduate Degree in Business Administration, Healthcare Administration or related field required. Master’s degree preferred.
• Extensive knowledge and understanding of the clerical operation of a comprehensive cancer program, including patient flow/interactions required.
• 7 years of healthcare experience in an academic setting or equivalent required.
• Superior organizational and management skills.
• Experience working and managing and/or supervising in a unionized environment strongly preferred.
• Excellent interpersonal, oral and written communication skills.
• Demonstrates strong analytical, problem-solving and leadership skills.
• Requires tact and discretion in dealing with and handling confidential matters.
• Demonstrated proficiency with a variety of computer software packages, such as Microsoft Office suite.

Qualified candidates are invited to submit their cover letter and resume (in one document) quoting 231752 to:

Human Resources
Sunnybrook Health Sciences Centre

Sunnybrook Health Sciences Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.

Sunnybrook Health Sciences Centre is strongly committed to inclusion and diversity within its community and welcomes all applicants including but not limited to: visible minorities, all religions and ethnicities, persons with disabilities, LGBTQ persons, and all others who may contribute to the further diversification of ideas.

Please be advised that in order to be eligible for employment at Sunnybrook, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days ago. Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.